Call Monitoring Officer (Quality and Compliance)
Liverpool City Centre
£19,760 basic salary
Monday to Friday 9:00am to 6:00pm
An award winning digital media company based in Liverpool City Centre are looking on growing their teams sizes as their business expands. This company provide customer leads services to automotive giants such as Jaguar Land Rover and Mercedes. Your role within this company will be to listen to calls from the contact centre and review these against company standards, quality and compliance. You will need to be an effective communicator and a great decision marker, as it is your responsibility to approve, reject or feedback calls to the Customer Advisors. As this is a high volume and fast paced role you will need to be positive and professional candidate who can adapt easily and fit into the quality and compliance team. As this company are expanding there a number of these roles currently available.
The duties for this role are ...
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