Job Description:
Provide a friendly and professional service to all customers. Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels. Engage with customers to gain a full personal understanding of the customer requirements in line with quality standards. Provide a value add service that enhances the customer experience. Capture, maintain and ensure quality of customer data. In emergency situations you will correspond with rescue workers Highlight and escalate issues as necessary.
Requirements:
Previous experience of working in a Customer Contact Centre A passion for delivering first class customer service. Excellent verbal and written communication skills Good listening skills. Excellent problem solving skills. Quality focused with attention to detail. Proficient computer literacy Stress resistance in emergency situations High degree of reliability, teamwork skills and flexibility Flexibility in...

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