Job Purpose

To support the aims and objectives of our client by providing first class customer service to corporate/consumer/Local authority clients of one of its Financial Services clients, who recently featured on the London Stock Exchanges list of 1000 Companies that Inspire Britain.

Generic Profile

Ability to use a computer
Telephone experience
Customer service experience required
Driven to offer high standards of service
Confident and outgoing
Calm and controlled
Assertive
Driven by targets and incentives
Confident and outgoing
A level of flexibility will be required during high peak call volumes
Excellent listening and questioning skills
Taking payments
Updating the customer accounts
Achieving company KPI's working to set goals and deadlinesMain responsibilities:

To process a high volume of customer requests accurately and within agreed timescales while fully respecting process controls and regulatory/compliance...

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