Title: Customer Service Executive
Location: Nelson with Hybrid Working
We are currently looking for a Customer Service Executive to join the UK's #1 independent provider of voice, connectivity, mobile, phone system and cloud services.
As a Customer Service Executive within one of our Daisy customer service teams, your role will involve you taking full ownership for customer queries, establishing a suitable resolution for both the customer and the business in a timely manner.
* To provide a right first-time level of service ensuring the customer expectations are met.
* To identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to specialist sales teams.
* Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
* Increase customer loyalty and reduce Churn working in synergy with other departments.
* To deliver against the key busine...
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