Experience Technical Service Desk Manager required for this busy environment covering both internal and customer tickets. This service desk offers true 1st line support and technical resolution so driving and maintaining standards in a diplomatic fashion will be key in this role
The Service Desk manager is accountable for ensuring the efficient delivery of services to agreed budgets and service targets whilst maintaining high levels of customer satisfaction.
They will need to be a T shaped individual who can lead and continually develop a high performing, customer focussed ICT service desk that provides 1st/2nd line support and request fulfilment activities for high-profile public-sector customers.
They will have an in-depth understanding of the ITIL framework and ISO(phone number removed):2018 standards ensuring compliance in all areas of accountability, participating in internal and external audits as required.
There couldn?t be a bette...
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