JOB PURPOSE

To provide 1st and 2nd line support of the IT Desktop and Business Systems used within Princes Group in the UK and Italy, as the first point of contact for end users.

To provide out of hours support for business critical systems.

To liaise with all users of IT systems within the group and with third party service providers.

DIMENSIONS

Internal contacts will include members of the organisation at all levels, given the support element of the role.

External contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues.

KEY RESPONSIBILITIES

The key elements of this role are as follows.

1. Support of Desktop Environment

This involves the effective management of all user-based IT equipment, including remote access users. The Support Analyst primary role will be to ensure user requests are dealt wi...

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