Position: Inbound Customer Services

Location: Birkenhead

Salary: £328- £348 per week - 40 Hours per week working any 5 out of 7 days between 8am-9pm

We have an excellent opportunity to join a well established company within Retail Customer Services, full training and ongoing support is provided along with the opportunity of career progression, previous experience within Hospitality, Entertainment, Retail or Call Centre would be an advantage but not essential.

Duties:

Assisting customers with general customer service enquiries, including opening and closing of store times and other generic queries
Assisting customer with order placement on website
Handling queries regarding exchange and refund process
Handling complaints regarding damaged items/replacement items
Dealing with disputed deliveries and booking deliveries
Chasing late deliveries
Chasing refunds
Handling escalation calls
Generic Profile

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