Key Account Executive - 6M FTC
37.5 hours per week with shifts between the hours of 7am - 7pm (7.5 hours per day) working 1 weekend in every 3
Haydock - due to the location being a driver is essential
Office Angels are recruiting for X2 Key Account Executives for our client based in Haydock.
Duties will include but are not limited to:
Monitoring all orders to the point of delivery reporting all required information to the customers
Initial point of contact for customer service queries received by telephone and email
Recording all required information correctly on the CRM system
Taking full ownership of queries from start to finish
Investigate and resolve customer service queries, such as late deliveries, damaged deliveries and delivery ETA's
Liaise with the Warehouse & Transport teams
Ensure customers are kept up to date throughout the process of order to delivery
Proactively manage all open incidents ensurin...
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